At Brightway Support, we help you navigate your support, your way. Whether you’re just starting or need help with complex supports, we’re here to guide you with care, clarity, and compassion.
At Brightway Support, we believe that every journey through the NDIS should be empowering, not overwhelming. We’re here to simplify the process, guide you with clarity, and help you get the most out of your plan — without the stress.
As experienced support coordinators, we work closely with you to connect the dots between your goals, your supports, and your community. We take the time to understand what matters most to you and tailor our guidance to suit your individual needs.
Whether you’re new to the NDIS or ready to take the next step, Brightway Support is here to walk beside you — with genuine care, practical advice, and reliable support.
Choosing the right support coordinator can make all the difference in your NDIS journey. At Brightway Support, we bring more than just experience — we bring heart, integrity, and a commitment to helping you thrive.
Personalised Guidance
We tailor our support to match your unique goals, needs, and lifestyle.
Clear Communication
No jargon, no confusion — just honest, straightforward conversations.
NDIS Expertise
We know the system inside and out, so you don’t have to.
Quick Response Times
We’re reliable, proactive, and always here when you need us.
Community Focused
We help connect you to the right providers and local services that suit you best.
Respect & Inclusion
We work with people from all walks of life, always with dignity and understanding.
Navigating the NDIS can be complex — but you don’t have to do it alone. Our support coordination services are designed to help you build the skills and confidence to understand, implement, and manage your plan effectively.
Whether you’re just starting out or looking to get more from your current supports, we’re here to guide you every step of the way.
We break down your plan in plain language and help you understand what each part means for you.
We help you find and connect with trusted service providers who meet your needs and values.
If challenges come up, we’re here to help resolve them.
Over time, we’ll help you grow your capacity to manage your plan and make informed decisions.
We help you gather the right information and get ready for your next plan review with confidence.
At Brightway Support, we take the stress out of support coordination. Our approach is built on transparency, compassion, and partnership — so you always know what to expect and feel confident in the steps ahead.
We start with a friendly, no-pressure conversation to understand your situation, goals, and preferences.
We help you unpack your NDIS plan and explain how your funding can be used in ways that benefit you most.
Together, we identify what supports you need, explore your options, and connect you with trusted providers.
We stay in regular contact to ensure your supports are working well, and adjust things as your needs evolve.
As your plan review approaches, we help gather reports, track progress, and advocate for your ongoing needs.
We’re here to support you, every step of the way. Whether you have questions, need guidance, or are ready to start with support coordination — we’re just a call or message away.
Let Brightway Support help you feel confident, connected, and in control of your NDIS journey.
Brightway Support is your trusted partner in support coordination, dedicated to helping individuals and families navigate their journey with clarity, care, and confidence.

Brightway Support acknowledges the Traditional Custodians of the lands and waters on which we live, work, and provide support. We pay our respects to the culture, strength, and resilience of Aboriginal and Torres Strait Islander peoples, and to Elders past, present, and emerging.
© Brightway Support. All rights reserved.
Brightway Support
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to